Shipping policy

At Ecclesall Lighting and Electrical Supplies Ltd, we strive to provide a seamless and reliable shipping experience for our valued customers. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Order Processing:

  • All orders are processed within 1 business day (excluding weekends and holidays) after receiving payment authorisation.
  • As many of our items are special order, we will despatch orders within 1-3 days of the item arriving at our warehouse. Most items will be despatched within 3-21 days of an order being placed. There may be delays due to unforeseen circumstances and we will endeavour to update you of any significant delays in a timely manner.
  • Please ensure that your shipping address is accurate and complete to avoid any delays in order processing.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination address.
  • You can view the shipping charges for your order during the checkout process before finalising your purchase.

Shipping Methods:

  • We offer several shipping methods to cater to your delivery preferences. Available options will be presented during the checkout process.
  • The estimated delivery time depends on the selected shipping method and your location.

International Shipping:

  • We currently do not offer international shipping.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order's progress. This will normally be within 1-3 business days from the item being despatched.

Shipping Delays:

  • In the rare event of unforeseen circumstances or external factors affecting shipping carriers, there may be delays in the delivery of your order. We appreciate your understanding in such situations.

Incomplete or Incorrect Addresses:

  • Please double-check your shipping address during checkout. We are not responsible for orders with incomplete or incorrect addresses. Additional charges may apply for address corrections or failed deliveries.

Shipping Costs Refund:

  • Shipping costs are non-refundable, except in cases where an error occurred on our part.

For any further inquiries or assistance regarding our shipping policy, feel free to contact our customer service team at info@ecclesall-lighting.com